DUTIES AND RESPONSIBILITIES:
- Meet and greet all arriving guests with courtesy and professionalism.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary knows cancellation policy.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservations.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Knows how to use front office equipment and system.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Maintains the cleanliness and neatness of the front desk area.
- Other jobs as assigned by manager
