Banteay Meanchey Province: The first and second days of the training course on “Luxury Service: Hotel Service Skills” were conducted on 15–16 October 2026 in Poipet City, Banteay Meanchey Province.
The training course covered three key modules, as follows:
1. Intercultural Competence in Tourism
This module focused on the cultural diversity, traditions, and customs of domestic and international tourists, as well as effective communication strategies and the importance of respecting cultural differences in delivering inclusive and professional tourism services.
2. Hospitality and Customer Service
This module aimed to strengthen participants’ competencies in guest reception, interpersonal communication, attentiveness to customer needs, problem-solving, and the delivery of service experiences characterised by friendliness, professionalism, and high quality.
3. Restaurant Service Standards and Procedures
This module addressed service standards and operational procedures for restaurant services, including the preparation of dining environments, guest service and food service practices, and the maintenance of hygiene standards. These competencies are essential to ensuring consistent service quality and meeting customer expectations.
The training was delivered by Mr. Saing Chanthou, Deputy Director of the Department of Tourism Professional Training of the Ministry of Tourism, and Mr. Chhean Sokphal, Director of the Cambodia Cocktail School (CCS). Both trainers shared their knowledge, professional experience, and practical expertise relevant to service delivery in the hospitality sector.
Through a combination of theoretical instruction and practical exercises, the training course is expected to contribute to enhancing participants’ professional competencies, understanding of service standards, and communication skills. The knowledge and skills acquired are intended to be applied in their respective workplaces, thereby promoting the provision of high-quality, professional, and premium hospitality services in hotels and restaurants throughout Poipet City.
The development of professional skills and the strengthening of tourism service standards are essential to enhancing the competitiveness of tourism destinations, building tourist confidence, and contributing to sustainable local economic
growth.
#TourismCambodia #MinistryOfTourism #HoKa #HospitalityTraining #LuxuryService #HotelServiceSkills #HospitalityExcellence #CustomerService #TourismHumanResourceDevelopment #TourismServiceQuality
